peri11 Privacy Policy

1. Introduction

peri11 ("we," "us," "our," or "the Platform") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect the personal data you provide when you register for, access, or use our online betting and casino services at https://peri11.cam. By using peri11, you acknowledge that you have read, understood, and consent to the data practices described in this policy.

This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy. If you do not agree with this Privacy Policy, you must immediately cease using our services and refrain from creating an account.

2. Data Controller

For the purposes of applicable data protection laws, peri11 is the data controller responsible for your personal information. We operate under an international gaming license and are subject to the data protection regulations of the jurisdiction in which we are licensed. You can contact us regarding privacy matters at [email protected] (plain text email address, not a clickable link) or via the contact methods outlined in Section 14 of this policy.

3. Information We Collect

We collect and process several categories of personal information to provide our services, comply with legal obligations, and improve your experience on the peri11 platform. The types of data we collect include:

3.1 Information You Provide Directly

• Registration Data: When you create an account, you provide your full legal name, date of birth, gender, email address, phone number, residential address, and country of residence.
• Identity Verification Data: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we collect copies of government-issued identification documents (ID card, passport, driver's license), proof of address (utility bills, bank statements), and proof of payment method ownership (bank statements, screenshots of e-wallet accounts).
• Payment Information: We collect details of your bank accounts (bank name, account number, account holder name) and e-wallet accounts (GoPay, OVO, DANA, ShopeePay, LinkAja) for processing deposits and withdrawals. Payment card details, if applicable, are processed by third-party payment gateways and are not stored on our servers.
• Communication Data: When you contact our customer support team via live chat, email, or other channels, we collect the content of your communications, including queries, complaints, feedback, and attachments.
• Self-Exclusion and Responsible Gaming Data: If you set deposit limits, loss limits, session time limits, or request self-exclusion, we record these preferences and any related communications.

3.2 Information Collected Automatically

• Account Activity Data: We automatically log your betting and gaming activity, including sports bets placed, casino games played, wagers, wins, losses, bonus claims, deposit and withdrawal transactions, account balance history, and loyalty points earned.
• Device and Technical Data: We collect information about the device you use to access peri11, including IP address, browser type and version, operating system, device identifiers (IMEI, device ID), screen resolution, time zone setting, and geographic location (derived from IP address).
• Usage Data: We track how you interact with our platform, including pages visited, features used, time spent on pages, click patterns, navigation paths, referral sources (how you arrived at peri11), and session duration.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect data about your browsing behavior and preferences. See Section 10 for detailed information about our use of cookies.

3.3 Information from Third Parties

• Payment Processors: Our payment partners (banks and e-wallet providers) may share transaction confirmation data, payment method verification status, and fraud detection signals with us.
• Identity Verification Services: We use third-party identity verification and fraud prevention services that may provide data about your identity, creditworthiness, and risk profile based on public records and commercial databases.
• Game Providers: Licensed game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, etc.) provide us with aggregated game session data, RTP statistics, and game outcome records for audit and compliance purposes.

4. How We Use Your Information

peri11 uses your personal information for the following purposes:

4.1 Service Provision and Account Management

• Creating and maintaining your user account
• Processing deposits, withdrawals, and internal account transfers
• Enabling you to place bets, play casino games, and participate in togel draws, sabung ayam betting, and other gambling activities
• Calculating and crediting bonuses, cashback, and loyalty rewards
• Verifying your identity, age, and payment method ownership (KYC/AML compliance)
• Communicating with you about your account, transactions, and service updates

4.2 Legal and Regulatory Compliance

• Complying with legal obligations under gaming licenses, anti-money laundering laws, and data protection regulations
• Preventing, detecting, and investigating fraud, money laundering, underage gambling, and other prohibited activities
• Cooperating with law enforcement, regulatory authorities, and dispute resolution processes when legally required
• Enforcing our Terms and Conditions and protecting the integrity of our platform

4.3 Platform Improvement and Personalization

• Analyzing usage patterns to improve website functionality, game selection, and user experience
• Personalizing content, game recommendations, and promotional offers based on your preferences and betting history
• Conducting internal research and statistical analysis to optimize our services
• Testing new features, products, and technologies

4.4 Marketing and Communications

• Sending you promotional emails, SMS messages, push notifications, and in-platform announcements about bonuses, tournaments, new games, and special offers (with your consent where required)
• Conducting customer satisfaction surveys and feedback requests
• Providing customer support and responding to your inquiries

4.5 Responsible Gaming and Player Protection

• Implementing self-exclusion, deposit limits, loss limits, and session time limits as requested
• Monitoring betting patterns to identify potential problem gambling behavior
• Providing access to responsible gaming resources and support services
• Enforcing our 21+ age restriction and preventing underage gambling

5. Legal Basis for Processing

Under applicable data protection laws, peri11 processes your personal information on the following legal grounds:

• Contractual Necessity: Processing your data is necessary to perform our contract with you (providing betting and gaming services) and to fulfill our obligations under the Terms and Conditions.
• Legal Obligation: We are legally required to process certain data to comply with gaming license conditions, KYC/AML regulations, tax reporting, and other statutory obligations.
• Legitimate Interests: We process data where necessary for our legitimate business interests, such as fraud prevention, platform security, service improvement, and marketing (provided these interests are not overridden by your fundamental rights and freedoms).
• Consent: Where required by law, we obtain your explicit consent before processing sensitive data or sending marketing communications. You may withdraw consent at any time.

6. Data Sharing and Disclosure

peri11 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality and data protection agreements:

6.1 Service Providers and Business Partners

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (GoPay, OVO, DANA, ShopeePay, LinkAja) receive transaction data necessary to process deposits and withdrawals.
• Game Providers: Licensed studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, Spribe, etc.) receive your game session data to deliver their products on our platform.
• Identity Verification Providers: Third-party KYC/AML services verify your identity documents and conduct fraud screening on our behalf.
• Cloud Hosting and Infrastructure Providers: We use secure data centers and cloud services to store and process your information.
• Customer Support Tools: Live chat software and email management systems used by our support team may process your communications data.
• Analytics and Marketing Platforms: We use analytics tools to track website usage and measure the effectiveness of marketing campaigns (anonymized where possible).

6.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, tax authorities, courts, or other government entities when:

• Required by law, court order, subpoena, or regulatory request
• Necessary to investigate suspected fraud, money laundering, or other illegal activity
• Required to comply with gaming license conditions or anti-money laundering obligations
• Necessary to protect our rights, property, or safety, or the rights of other players or the public

6.3 Corporate Transactions

In the event of a merger, acquisition, restructuring, sale of assets, or other corporate transaction, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

7. Data Security and Protection

peri11 employs industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Access to personal information is restricted to authorized personnel only, based on role-based permissions and the principle of least privilege.
• Two-Factor Authentication: We offer optional 2FA for account logins and mandatory 2FA for withdrawal transactions to prevent unauthorized access.
• Secure Payment Processing: Payment card data, if processed, is handled by PCI-DSS compliant payment gateways and is never stored on our servers.
• Regular Security Audits: Our systems undergo periodic security audits, vulnerability assessments, and penetration testing by independent security firms.
• Employee Training: All peri11 staff receive data protection and security awareness training to ensure proper handling of personal information.
• Incident Response: We maintain an incident response plan to detect, contain, and remediate data breaches promptly. In the event of a breach affecting your data, we will notify you and relevant authorities as required by law.

While we take extensive precautions to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account password and for any activity under your account. If you suspect your account has been compromised, contact us immediately.

8. Data Retention

peri11 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary by data type:

• Account Data: Retained for the duration of your active account, plus a minimum of 5 years after account closure to comply with gaming license requirements and financial regulations.
• Transaction Records: Deposit, withdrawal, and betting records are retained for at least 7 years to comply with anti-money laundering and tax reporting obligations.
• Identity Verification Documents: KYC documents are retained for at least 5 years after account closure as required by AML regulations.
• Communication Records: Customer support chat logs and emails are retained for 3 years for quality assurance and dispute resolution purposes.
• Marketing Data: If you opt out of marketing communications, we retain your opt-out preference indefinitely to honor your request.
• Self-Exclusion Data: Self-exclusion records are retained for the duration of the exclusion period plus 5 years to prevent circumvention.

After the applicable retention period expires, we securely delete or anonymize your personal information so that it can no longer be associated with you.

9. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you, along with details about how we process it.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal information, subject to our legal obligations to retain certain data for compliance and record-keeping purposes.
• Right to Restriction of Processing: You may request that we limit how we process your data in certain circumstances, such as while a dispute is being resolved.
• Right to Data Portability: You may request a machine-readable copy of your personal information to transfer to another service provider.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time (though this will not affect the lawfulness of processing based on consent before withdrawal).
• Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection authority if you believe we have violated your privacy rights.

To exercise any of these rights, please contact us at [email protected] (plain text email address). We will respond to your request within 30 days. Please note that certain rights may be subject to exceptions under applicable law, and we may require identity verification before processing your request.

10. Cookies and Tracking Technologies

peri11 uses cookies, web beacons, pixel tags, and similar technologies to enhance your experience, analyze platform usage, and deliver targeted marketing. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

• Essential Cookies: Required for the website to function properly, including login session management, shopping cart functionality, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous data about how visitors use our site, such as which pages are most popular and whether users encounter errors. This data helps us improve site performance.
• Functionality Cookies: Remember your preferences (language, currency, region) and personalize your experience. Disabling these cookies may limit functionality.
• Marketing Cookies: Track your browsing activity across websites to deliver targeted advertisements and measure the effectiveness of marketing campaigns. These cookies may be set by third-party advertising partners.

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may prevent you from using certain features of the peri11 platform. For more information about cookies and how to control them, visit www.aboutcookies.org or www.allaboutcookies.org.

11. International Data Transfers

peri11 operates internationally, and your personal information may be transferred to, stored, or processed in countries outside Indonesia, including jurisdictions that may not offer the same level of data protection as your home country. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses (SCCs) approved by data protection authorities
• Adequacy decisions confirming that the destination country provides adequate data protection
• Binding corporate rules for transfers within our corporate group
• Certification schemes such as Privacy Shield (where applicable)

By using peri11, you acknowledge and consent to the transfer of your personal information to countries outside Indonesia for the purposes described in this Privacy Policy.

12. Children's Privacy

peri11 is strictly intended for individuals aged 21 years or older. We do not knowingly collect personal information from anyone under the age of 21. If we discover that we have inadvertently collected data from a minor, we will immediately delete the account and all associated information. Parents or guardians who believe their child has provided personal information to peri11 should contact us immediately at [email protected] (plain text email address).

We implement age verification measures, including mandatory KYC checks, to prevent underage access. However, if you are under 21, you must not register for or use peri11 services under any circumstances.

13. Changes to This Privacy Policy

peri11 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and may notify you via email or in-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Continued use of peri11 after the revised Privacy Policy becomes effective constitutes your acceptance of the changes. If you do not agree with the updated policy, you must cease using our services and may request account closure and data deletion (subject to our legal retention obligations).

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how peri11 processes your personal information, please contact our Data Protection Officer via:

• Email: [email protected] (plain text only, not a clickable link)
• Live Chat: Available 24/7 on the peri11 website
• Support Hours: Indonesian-speaking agents available around the clock in WIB (Western Indonesia Time)

For additional information about peri11, please visit our About Us page. For questions about account rules and user obligations, refer to our Terms and Conditions. For responsible gaming resources, visit our Responsible Gaming page.